Returns & Exchanges | Nili Lotan

NiliLotan.com accepts returns on orders within 21 days of the delivery date. Returned products must be in their original condition, unworn, unused, unwashed, and unaltered with all tags attached. Footwear should be tried on a carpeted surface. Swimwear will only be accepted if the hygienic strip is attached. Upon receipt of returned goods, NiliLotan.com reserves the right to deny the return if the products do not meet policy requirements.

Seasonal markdowns are eligible for return or exchange within 7 days of delivery.
Archive sale styles marked as final sale are not eligible for returns or exchanges

RETURN PROCESS

Submit return or exchange request(s) through above returns portal and print return label.
Ship using original packaging and generated printed label for proper tracking and processing.
For refunds, allow 2–5 business days for processing and 5–7 business days for the refunded amount to be credited once return is received and accepted*.
For store credit, your refund amount is available to use instantly.

*Nili Lotan has the right to refuse a return if it does not meet the policy conditions.

US RETURNS

Click here to start a return and receive a return shipping label. Returns sent with postage other than the one provided through our portal will not be accepted.

INTERNATIONAL RETURNS

For international returns, click **here**and follow prompts to receive your return shipping label. Please print the return label provided and ship per instructions. Please note that a return fee will be deducted from your refund for any international returns. This fee will be shown at the time of submitting and acknowledging the process. Returns sent with postage other than the one provided through our portal will not be accepted.

Goods sold to Canadian shoppers that qualify for duties and taxes reclaim under the CREDITS program will be refunded in full as part of the return.

GIFT CARDS

Gift card purchases are final sale and cannot be canceled or refunded.

CONTACT US

Email: service@nililotan.com

Phone: +1 888-415-1045 (Mon–Fri, 9am–6pm EST)

FAQ: nililotan.com/pages/help

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